Student Complaint Policy

POLICY:

Upon enrollment, every student will be informed of the procedures to follow should they have a complaint.  Each individual has the right to file a complaint if s/he feels that s/he is being treated unfairly, or if s/he suspects that a violation of her/his rights has occurred, or in case of any violation of service standards.

PROCEDURE:

Informal Resolution

Students are encouraged to try and resolve their grievance informally within the agency.  The student should first address the complaint in writing to the attention of the Director of Education and Employment Services:

Elzbieta Chrzanowska
3834 N. Cicero Ave.
Chicago, Il. 60641
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

This person will attempt to resolve the complaint within five (5) business days.  If a solution is not reached or if the complainant is not satisfied with the solution offered, s/he is encouraged to complaint in writing to the attention of the Director of Operations, PBVS Chief Managing Employee:

Magdalena Dolas
3834 N. Cicero Ave.
Chicago, Il. 60641
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Again, this person will attempt to resolve the complaint within five (5) business days.

Formal Resolution

If an informal resolution cannot be arranged or is unsatisfactory, the complainant will be advised to appeal her/his complaint to the Illinois Board of Higher Education (IBHE).  COMPLAINTS AGAINST THIS SCHOOL MAY BE REGISTERED WITH THE BOARD OF HIGHER EDUCATION.  The Board will provide forms that may be used to submit a complaint.  Information about the complaint may be submitted online through the IBHE website (complaints.ibhe.org/).  Signed forms should be sent to the Board at:    

Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1404

Fax Number: (217) 782-8548
Verbal instructions on how to submit a student complaint are available by calling the Illinois Board of Higher Education at (217) 782-2551.