Job Code: Recept
Posted On: Monday, 7th June 2021
Category: Nonprofit
Department: Social Services
Location: Chicago
PAA Northside Location
3834 N. Cicero Ave., Chicago, Illinois, 60641
Job Type: Full Time

Job Description:

CALL: (773) 427-6308 TO APPLY

Job Title: Receptionist
Job Classification: Non-Exempt Status Part-time (22 hrs./week)

Department: Social Services Reports To: Clinical Director
Updated: November 8, 2019 by: Human Resources Director
Apply to: Robert Wilson (This email address is being protected from spambots. You need JavaScript enabled to view it.) or call 773-427-6308

Summary: As the initial point of contact, the individual in this position will be responsible for representing the organization in a professional manner. Additionally, as the public “face” of the agency, the individual must be familiar with all agency operations, have a welcoming manner and be comfortable speaking with people from across the community. The primary responsibilities will involve assisting and directing clients to correct staff in order to receive necessary services and schedule appointments for the Social Services, Supportive Services and Immigration Departments. The receptionist will greet visitors, answer and direct calls, provide information to visitors and callers about the organization, its services, handle incoming and outgoing mail and perform general office and clerical activities as necessary. 

Essential Duties and Responsibilities:

  • Greet clients and visitors in a courteous and respectful manner.
  • Answer and direct all calls in a professional and courteous and manner.
  • Promote the goals and mission of the Agency and promote its membership initiatives.
  • Tactfully ascertain the services needed by clients and provide accurate program and referral information.
  • Schedule appointments for staff and clients as needed.
  • Provide clerical and project assistance to staff as needed.
  • Receive, sort, and distribute incoming mail and faxes to appropriate staff.
  • Stamp mail and coordinate the pick-up and delivery of express mail services.
  • Maintain adequate supplies for fax machine and postage meter.
  • Assist with other related clerical duties such as photocopying, faxing, updating the Staff Directory.

(Other duties may be assigned as necessary.)

Preferred Skills:

Qualifications Requirements:

  • Must be punctual and reliable
  • Excellent customer relations skills
  • Good communication skills
  • Ability to handle multiple tasks
  • Necessary knowledge of PAA programs and services

Supervisory Responsibilities: None

Job Relationships: Works with Managers and Administrative staff to provide clients with current and accurate service and referral information.

Education and/or Experience:

  • Minimum High School diploma.
  • Minimum of one year administrative experience.
  • General office and Microsoft office skills.
  • Customer relations skills.
  • Adept at dealing with individuals from different racial and socio-economic backgrounds.

Language Skills: Polish and English

Physical Demands: This is largely a sedentary role; however, some standing, bending is required to operate office equipment and the ability to lift files.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply to: Robert Wilson